Buying a HIFU machine is a real purchase — you should be able to talk to a real person before and after it. Our support team answers pre-sales questions, order updates and warranty requests directly. No bots, no runaround.
How to reach us
| Channel | Details | Best for |
|---|---|---|
| support@hifudefine.com | Orders, returns, warranty | |
| Pre-sales email | sales@hifudefine.com | “Which machine should I choose?” |
| +86 138 0000 0000 | Fastest reply, photos/videos | |
| Business hours | Mon–Sat, 09:00–18:00 (GMT+8) | — |
Response time: within 24 hours on business days. Most messages are answered the same day.
What to include in your message
- Order questions: your order number and the issue (tracking, missing item, damage).
- Pre-sales: which device you are considering, your main goal (lifting, tightening, body), and your country (we confirm voltage and shipping).
- Warranty: order number + a short video or photo of the fault. This lets us diagnose faster.
Before you ask — quick answers
Where is my order?
Is the device suitable for my country’s voltage?
Can I return it if it does not suit me?
Chat on WhatsAppor email support@hifudefine.com — we reply within 24 hours.