Every HIFU Define device comes with a 12-month limited warranty starting from delivery. If your device develops a fault due to a manufacturing defect, we repair or replace it — and we support you beyond the warranty period with spare parts and guidance.
What the warranty covers
- Manufacturing defects in materials or workmanship of the main device.
- Component failures under normal use as described in the user manual.
What the warranty does not cover
- Consumables and hygiene parts: cartridges, applicator tips, gel, electrodes and accessories.
- Damage from drops, water, power surges, misuse or use with non-approved accessories.
- Repairs by unauthorized third parties.
- Normal wear and tear or cosmetic aging of the device.
How to make a claim
- Email support@hifudefine.com with your order number, a description of the fault and a short video or photo.
- We diagnose within 24 hours (business days) and tell you the solution: repair, replacement part, or replacement device.
- If the device must be returned, we send the return instructions and cover the cost for genuine warranty claims.
After-sales support
Warranty is only half of it. We help with first-time setup, usage questions, settings and troubleshooting for the life of your device — even after the warranty period. Spare parts remain available for supported models.
Need to register a device or ask about a fault? Contact support.