We ship from our warehouse with tracked couriers and keep you updated at every step. Here is exactly how delivery works — including what happens if something goes wrong.
Order processing
- In-stock items are packed and dispatched within 1–2 business days.
- You receive a confirmation email with your tracking number as soon as your parcel ships.
- Pre-order or made-to-order devices: the delivery time is shown on the product page before you pay.
Estimated delivery times
| Region | Standard (business days) | Express (business days) |
|---|---|---|
| United States & Canada | 7–15 | 4–8 |
| United Kingdom & EU | 7–15 | 4–8 |
| Australia & New Zealand | 8–15 | 5–9 |
| Asia & Middle East | 5–12 | 3–7 |
| Other regions | 10–20 | — |
Times are estimates after dispatch and depend on customs. We choose the carrier at checkout — express options are available for most countries.
Shipping costs
- Free standard shipping on orders over $299.
- Below that, shipping is calculated at checkout by weight and destination — the exact price is shown before you pay. No hidden fees.
- Import duties and local taxes may apply in your country and are the buyer’s responsibility. We provide the documents customs needs and can advise on estimated duties.
If something goes wrong
- Delayed parcel: email us with your order number and we will chase the carrier.
- Damaged on arrival: keep the packaging, take photos, and contact us within 7 days. We replace the item or refund you.
- Lost parcel: we investigate with the carrier and either reship or refund.
Voltage note: most of our devices accept 100–240V. If you are unsure about your country, check with us before ordering — contact support.