Short, honest answers to the questions we hear most. If yours is not here, ask us directly — we reply within 24 hours on business days.
Orders & shipping
How long does delivery take?
Do you ship to my country?
Can I track my order?
What voltage are your devices?
Choosing a device
Home-use or professional device — which do I need?
What is included in the box?
Are cartridges/accessories included?
Included cartridges are stated on each product page. Replacement cartridges and accessories are sold separately and listed in the product’s “compatible accessories” section.
Results & safety
How soon will I see results?
Are these devices safe?
Do you have certifications?
Returns & warranty
What is your return policy?
How long is the warranty?
How do I know my device is genuine?