Changed your mind? Device not right for you? You have 14 days after delivery to request a return. We would rather you return a device that does not suit you than keep an expensive machine you will never use.
What you can return
- Devices returned within 14 days of delivery, in resalable condition: undamaged, with all accessories, manuals and original packaging.
- Faulty or damaged devices — contact us within 7 days of delivery with photos; we arrange a replacement or refund and cover the return.
What cannot be returned
- Opened hygiene items and consumables: gel, electrodes, applicator tips, cartridges or single-use accessories.
- Devices damaged by misuse, drops, water damage or unauthorized repair.
- Items returned after the 14-day window or without prior approval.
How to start a return
- Email support@hifudefine.com with your order number, the reason, and photos if relevant.
- We reply within 24 hours (business days) with the return address and next steps.
- Ship the item back in its original packaging within 7 days of approval. Keep the tracking number.
- Once we receive and inspect the item, we process your refund within 5–10 business days to your original payment method.
Who pays return shipping?
Quality issues: we cover it. Change of mind: the buyer covers return shipping, and a small restocking fee may apply for opened boxes. The amount is always confirmed with you before you ship anything.
Questions about a return? Contact us — we answer within 24 hours.